Why will the FreightWare main menu not load or function properly?

Beginning on August 15, 2012, Microsoft began distributing a Windows Update that would cause the control used for the FreightWare main menu to no longer function. The behavior exhibited after this update has been applied varies:

• Behavior # 1: After entering the user name and password on the login screen and clicking on the OK button, the login screen does not go away and the main menu does not load.
• Behavior # 2: After logging in, the main menu will load and appear but clicking on any menu item will not load the screen associated with that menu item.

To resolve this issue, follow the steps listed below for your operating system.

• Windows XP
  1. Download the following file: http://www.freightware.net/support/mscomctl_6.1.98.34.zip.
  2. Extract the file and move it C:\Windows\system32\. Answer yes to the prompt to overwrite the existing file.
  3. From a command prompt, run the following command: regsvr32 C:\windows\system32\mscomctl.ocx.
  4. You will receive a prompt indicating the file registered successfully. Answer OK to this prompt.
  5. From a command prompt, run the following command: regsvr32 C:\windows\system32\comctl32.ocx.
  6. You will receive a prompt indicating the file registered successfully. Answer OK to this prompt.
• Windows Vista and Windows 7 (32-bit)
  1. From a command prompt, run the following command: regsvr32 C:\windows\system32\mscomctl.ocx.
  2. You will receive a prompt indicating the file registered successfully. Answer OK to this prompt.
  3. From a command prompt, run the following command: regsvr32 C:\windows\system32\comctl32.ocx.
  4. You will receive a prompt indicating the file registered successfully. Answer OK to this prompt.
• Windows Vista and Windows 7 (64-bit)
  1. From a command prompt, run the following command: C:\windows\syswow64\regsvr32 C:\windows\syswow64\mscomctl.ocx.
  2. You will receive a prompt indicating the file registered successfully. Answer OK to this prompt.
  3. From a command prompt, run the following command: C:\windows\syswow64\regsvr32 C:\windows\syswow64\comctl32.ocx.
  4. You will receive a prompt indicating the file registered successfully. Answer OK to this prompt.

If these steps do not resolve this issue, please contact Artronix technical support at support@freightware.net or 360.896.6699.